luck77 Privacy Policy

1 Who We Are

luck77 operates the online gaming platform accessible at luck77.win, including the website, mobile application, and all related services. In this Privacy Policy, references to "luck77", "we", "us", or "our" refer to the platform and its operating entity.

This Privacy Policy applies to all users who register an account, visit the platform without registering, download the luck77 app, or contact our support team. By using any part of the platform, you acknowledge that your personal information will be handled as described in this document.

If you have questions about data handling that are not answered here, you can contact the support team at [email protected] or through the live chat feature on the platform.

2 Information We Collect

luck77 collects information in two ways: data you provide directly when using the platform, and data that is generated automatically through your interaction with the platform.

Information you provide directly:

• Full name as it appears on your official identity document (CNIC or equivalent).
• Date of birth — required for age verification (18+ requirement).
• Mobile number — used for account verification, login security, and important account communications.
• Email address, if provided during registration or contact with support.
• Payment account details — for example, your JazzCash or Easypaisa mobile number, or bank account information for deposits and withdrawals. Full card numbers are processed by the payment provider and are not stored on luck77 servers.
• Identity document scans submitted during account verification (CNIC or equivalent).
• Any messages or information you send to the support team.

Information generated automatically:

• Device type, operating system, and browser version.
• IP address and approximate location data derived from it.
• Session data including login times, pages visited, and features used.
• Gaming activity records — games played, bet amounts, outcomes, and session durations.
• Cookies and similar tracking technologies (see Section 5 for details).

3 How We Use Your Data

The table below summarises the main purposes for which luck77 uses personal data and the basis for each use.

luck77 does not use personal data for automated decision-making that produces legal or similarly significant effects on players, beyond standard fraud detection systems which are subject to human review when they flag an account.

4 Payment Data & Financial Information

luck77 supports deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets. The way payment data is handled varies by method.

Mobile wallets (JazzCash, Easypaisa, Raast): Your wallet mobile number is stored as part of your account to enable deposits and withdrawals. Full wallet credentials and PINs are never stored or transmitted through luck77 — these remain within your mobile wallet app.

Bank transfers: Your bank account number and branch details are stored to enable withdrawal processing to your registered account. This data is retained only for as long as it is needed for active account use.

Cards: Card payments are processed by a third-party payment processor. Full card numbers, CVV codes, and expiry dates are not stored on luck77 servers at any point. Only a tokenised reference is retained to link a payment to your account.

All payment data shared with third-party processors is covered by those processors' own security standards. luck77 only works with payment providers that apply industry-standard data protection practices.

A transaction history — showing amounts, dates, methods, and status — is visible to you in your account dashboard at all times and is retained as part of your account record.

5 Cookies & Device Data

luck77 uses cookies and similar technologies to make the platform work properly, keep you logged in between sessions, and understand how the platform is being used so we can improve it.

Essential cookies: These are required for the platform to function. They manage your login session, keep track of your balance during a gaming session, and maintain security tokens. These cannot be disabled without breaking core platform features.

Functional cookies: These remember preferences like your preferred language setting, display options, and recently played games. They improve your experience but are not strictly essential.

Analytics cookies: These collect aggregated, non-personally-identifiable data about how players navigate the platform — which sections are visited most, where users exit, and how features are used. This helps us identify areas to improve. The data is reviewed in aggregate and is not linked back to individual accounts.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality. Disabling analytics cookies will not affect your ability to use luck77.

The luck77 mobile app uses equivalent local storage mechanisms on your device for the same purposes. No additional tracking beyond what is described above is performed through the app.

6 Who We Share Your Data With

luck77 does not sell or rent personal data. Data is shared with third parties only in the following specific circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks, and card processing services — only the data needed to complete each transaction is shared.
• Identity verification services: To verify your identity and age when required. The verification provider receives your identity document and returns a pass/fail result. luck77 does not receive or store the raw document scan through these services where a third-party provider handles the verification.
• Game providers: Game studios whose titles run on luck77 may receive session-level data (game played, bet amount, outcome) to process game results. They do not receive your name, mobile number, or payment details.
• Platform infrastructure providers: Cloud hosting, security, and technical infrastructure services that power the platform. These providers operate under data processing agreements and may not use your data for their own purposes.
• Legal and regulatory requirements: luck77 may disclose personal data if required to do so by a valid legal process, court order, or where we believe in good faith that disclosure is necessary to prevent fraud or protect the safety of our users.

All third parties with whom luck77 shares data are required to handle that data securely and only for the purpose for which it was shared.

7 Data Retention

luck77 retains personal data for as long as your account is active. If you close your account, we retain the following categories of data for a further period to meet fraud prevention and record-keeping obligations:

• Transaction records: Retained for a minimum of five years following account closure to support financial record-keeping and fraud investigation.
• Identity verification records: Retained for a minimum of five years to support age verification compliance.
• Support correspondence: Retained for two years following account closure.
• Gaming activity logs: Retained for two years following the last gaming session.

After these retention periods expire, data is securely deleted or anonymised so it can no longer be linked to an individual. If you request deletion of your account before a retention period has expired, the data subject to a legal retention obligation will remain until that obligation is fulfilled — it will not be actively used for any other purpose during that period.

8 Your Rights Over Your Data

You have the following rights regarding the personal data luck77 holds about you. To exercise any of them, contact the support team with your registered mobile number so your account can be identified.

Requests are typically addressed within 30 days of receipt. Complex requests may take longer — we will keep you informed if this is the case. There is no charge for exercising any of these rights.

9 Children's Privacy

luck77 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age is verified during the account registration process, and identity documents are requested where there is any doubt about a player's age.

If you believe a minor has registered an account or provided personal data through luck77, please contact the support team immediately at [email protected]. Any account identified as belonging to a person under 18 will be closed without delay and all personal data associated with it will be deleted.

Parents and guardians are encouraged to use device parental controls and to keep their luck77 login credentials private to prevent underage access.

10 Security Measures

luck77 applies a range of technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.

• Encryption in transit: All data transferred between your device and luck77 servers is encrypted using TLS (Transport Layer Security).
• Encryption at rest: Sensitive stored data including payment information and identity records is encrypted in the database.
• Access controls: Access to personal account data within luck77 is restricted to team members who need it to perform their role. Access is logged and reviewed.
• Two-factor authentication (2FA): Available for all player accounts and enabled by default for account access from new devices.
• Fraud detection systems: Automated monitoring identifies unusual patterns — duplicate accounts, abnormal payment behaviour, location anomalies — and triggers review before any action is taken on the account.

No system is completely immune to security risks. In the event of a data breach that could affect your personal information, luck77 will notify affected users promptly with details of what happened and what steps are being taken.

You can help keep your account secure by using a strong, unique password, enabling 2FA, and never sharing your login credentials with anyone. luck77 staff will never ask for your password.

11 Updates to This Privacy Policy

luck77 may update this Privacy Policy from time to time as the platform evolves or as we need to reflect changes in applicable data handling practices. The date at the top of this page always reflects when the policy was last revised.

When we make material changes — changes that affect how your data is used in a significant way — we will notify you directly via the mobile number or email address registered to your account, or by displaying a clear notice when you next log in. Minor clarifications and wording updates will not generate a direct notification but will always be reflected in the updated document on this page.

Your continued use of luck77 after a notified policy update takes effect constitutes your acceptance of the revised terms. If you do not agree with changes to this Privacy Policy, you should close your account and request deletion of your personal data before the revised policy comes into effect.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch:

• Email: [email protected]
• Live chat: Available on the platform when you are logged in.

When contacting us about data matters, please include your registered mobile number so we can identify your account. Requests sent without account identification may take longer to process as we need to verify the identity of the person making the request before taking any action on account data.

For questions related to Responsible Gaming, self-exclusion, or deposit limits, please see the dedicated Responsible Gaming page.